Destinations
Stay
Offers
Development
Sustainability
Our brand
Contact
VI
Book now
Support
Frequently asked questions
Find answers about bookings, payments, stays and ULIV services.
All
ABOUT ULIV
SEARCHING & BOOKING
PRICES & RATES
BOOKING CONFIRMATION
PAYMENT
CANCELLATION & MODIFICATION
CHECK-IN & STAY
APARTMENTS & VILLAS
PROPERTY FACILITIES
CUSTOMER SUPPORT
ACCOUNT & PERSONAL DATA
ULIV MEMBERSHIP & REWARDS
DIRECT BOOKING
SAFETY, SECURITY & FRAUD
LEGAL & POLICIES
ABOUT ULIV
What is ULIV?
ABOUT ULIV
What types of accommodation can I book through ULIV?
ABOUT ULIV
Where can I find ULIV properties?
ABOUT ULIV
Is ULIV a hotel owner or hotel operator?
SEARCHING & BOOKING
How do I search for a property?
SEARCHING & BOOKING
How do I make a reservation?
SEARCHING & BOOKING
Do I need an account to make a booking?
SEARCHING & BOOKING
Why should I create a ULIV account?
SEARCHING & BOOKING
Can I book for another person?
SEARCHING & BOOKING
Can I book multiple rooms or properties?
SEARCHING & BOOKING
Can I book a long stay?
SEARCHING & BOOKING
Can I book an apartment or villa for a short stay?
PRICES & RATES
Are the prices shown on ULIVSTAY.COM final?
PRICES & RATES
Why can the price change between searches?
PRICES & RATES
Are taxes included in the displayed price?
PRICES & RATES
Does ULIV offer member rates?
PRICES & RATES
Can I use a promotional code?
BOOKING CONFIRMATION
How do I know that my booking is confirmed?
BOOKING CONFIRMATION
I have not received my confirmation email. What should I do?
BOOKING CONFIRMATION
I entered the wrong email address. What should I do?
BOOKING CONFIRMATION
Can I change the name on my booking?
PAYMENT
What payment methods does ULIV accept?
PAYMENT
When will I be charged?
PAYMENT
Is my payment information secure?
PAYMENT
Why was my payment declined?
PAYMENT
I was charged but did not receive a booking confirmation. What should I do?
CANCELLATION & MODIFICATION
Can I cancel my booking?
CANCELLATION & MODIFICATION
Can I change my booking dates?
CANCELLATION & MODIFICATION
What happens if I cancel a non-refundable booking?
CANCELLATION & MODIFICATION
What happens if I do not arrive at the property?
CANCELLATION & MODIFICATION
Can I leave earlier than my original check-out date?
CANCELLATION & MODIFICATION
How long does a refund take?
CHECK-IN & STAY
What time is check-in?
CHECK-IN & STAY
Can I check in early?
CHECK-IN & STAY
What time is check-out?
CHECK-IN & STAY
Can I request late check-out?
CHECK-IN & STAY
What documents do I need at check-in?
CHECK-IN & STAY
Can someone else check in for me?
CHECK-IN & STAY
Can I have visitors during my stay?
CHECK-IN & STAY
Are children allowed?
CHECK-IN & STAY
Are pets allowed?
CHECK-IN & STAY
Can I smoke inside ULIV accommodation?
APARTMENTS & VILLAS
Are ULIV apartments different from hotel rooms?
APARTMENTS & VILLAS
Are ULIV villas suitable for families or groups?
APARTMENTS & VILLAS
Do apartments and villas include housekeeping?
APARTMENTS & VILLAS
Can I host a party or event in a ULIV apartment or villa?
PROPERTY FACILITIES
Are all facilities available throughout my stay?
PROPERTY FACILITIES
Is breakfast included?
PROPERTY FACILITIES
Can I add breakfast after booking?
PROPERTY FACILITIES
Do ULIV properties offer parking?
CUSTOMER SUPPORT
How can I contact ULIV?
CUSTOMER SUPPORT
I have an urgent problem during my stay. Who should I contact?
CUSTOMER SUPPORT
How do I make a complaint?
ACCOUNT & PERSONAL DATA
I forgot my password. What should I do?
ACCOUNT & PERSONAL DATA
Can I update my personal information?
ACCOUNT & PERSONAL DATA
Can I delete my ULIV account?
ACCOUNT & PERSONAL DATA
How does ULIV use my personal data?
ULIV MEMBERSHIP & REWARDS
Does ULIV have a loyalty programme?
ULIV MEMBERSHIP & REWARDS
Is ULIV membership free?
ULIV MEMBERSHIP & REWARDS
Do members receive special rates?
ULIV MEMBERSHIP & REWARDS
Can I earn rewards from my previous stays?
ULIV MEMBERSHIP & REWARDS
Can I earn rewards when booking through an OTA?
ULIV MEMBERSHIP & REWARDS
Can I use rewards for accommodation?
DIRECT BOOKING
Why should I book directly with ULIV?
DIRECT BOOKING
Will ULIV match a lower price found elsewhere?
DIRECT BOOKING
I found my booking cheaper on another website. What should I do?
SAFETY, SECURITY & FRAUD
How do I know whether a message claiming to be from ULIV is genuine?
SAFETY, SECURITY & FRAUD
What should I do if I suspect fraud?
SAFETY, SECURITY & FRAUD
What happens if ULIV needs to change my reservation?
LEGAL & POLICIES
Where can I find ULIV's Terms & Conditions?
LEGAL & POLICIES
Which terms apply to my booking?
LEGAL & POLICIES
What happens if these FAQs conflict with my booking confirmation?
LEGAL & POLICIES
Can ULIV change these FAQs?
